Sun Life Ireland
Established in 1998, the Sun Life Financial office in Waterford, Ireland has grown year on year; we now employ approximately four hundred people in the areas of software, business administration and helpdesk technical support. Our growth stems from our commitment to providing the highest levels of service delivery to clients.
Martin Cullen T.D., and Senior Leadership Team, recognising our Great Places to Work achievement.This commitment has been acknowledged over the years by the many awards we have received, for example:
- 2008 – Awarded in the 50 Best Companies to Work For by the Great Place to Work Institute Ireland
- 2006 – Presented with Excellence in Education from LOMA
- 2006 – Awarded the Chamber of Commerce Business Excellence Award and the FAS Excellence Through People accreditation
- 2004 – Achieved SEI-CMM Level 3
- 1999 – Awarded the ISO 9001 Certificate
Software
Of our 400 people in Waterford, over 180 are involved in software development across a broad range of technologies. They are engaged in projects with colleagues across the company's international operations.
Software projects are typically focused on the re-engineering, enhancement and replacement of existing financial applications for life assurance, client services, pensions, annuities, and data warehousing systems. Sun Life Financial Ireland teams provide services at all stages of the software life cycle, from project feasibility through development, to production support.
Helpdesk
Our Helpdesk commenced operations in April 1999. Providing 24/7 support to over 10,000 Sun Life Financial employees in the United States and Canadian offices, the Helpdesk operates in English and in French.
We troubleshoot problems on all MS Office applications, Lotus Notes, Windows NT, Novell Networks, as well as our Mainframe system. Problems can range from simple access requests or password changes to complex network IS.
Business administration
Our Business Support Centre provides business administration services to our Life and Annuities divisions within the US business.
Specifically, we have teams working on verification of insurance coverage, renewal of claim requests, analysis of policy provisions, processing withdrawals, fund transfers and exchanges, death benefit requests and maintenance work on client accounts.
